A to Z of everything you need to know about how to effectively manage and grow clients
Confidently manage clients in all situations
Better understand your customers to ensure a great relationship
Stop over servicing
Learn how to say no to a client
Handle project change
Give difficult feedback
Learn the best tools and techniques for time management and capacity planning
Create project plans
Present with confidence
If you need to manage clients on an ongoing basis, then this course is a must for you. It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. What to do about ‘scope creep’ and how to stop overservicing.
As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients – resulting in longer term relationships and growing revenues.
By the end of the course you will:
I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 20+ year’s of experience with a wider audience at a cost effective price.
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Become a master of client and account management
Become a master of client and account management course coupon
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