Build a Structured IT Service Using the Information Technology Infrastructure Library
Length 4.5 hours
Skill Level Beginner Level
Includes Lifetime access
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Available on iOS and Android
Certificate of Completion
The Information Technology Infrastructure Library (ITIL) is an accumulation of best practices used for the management and delivery of IT services and IT infrastructure recognized by thousands of organizations throughout the world.
This is broken down into 9 sections:
Service Management as a Practice
Continual Service Improvement
Technology and Architecture
More than ever, businesses need IT professionals to operate efficiently. Understanding ITIL will allow you to optimize your IT service, and help you build better strategies to keep customers happy.
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