Free Become a master of client and account management course
A to Z of everything you need to know about how to effectively manage and grow clients
Confidently manage clients in all situations
Better understand your customers to ensure a great relationship
Stop over servicing
Learn how to say no to a client
Handle project change
Give difficult feedback
Learn the best tools and techniques for time management and capacity planning
Create project plans
Present with confidence
If you need to manage clients on an ongoing basis, then this course is a must for you. It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. What to do about ‘scope creep’ and how to stop overservicing.
As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients – resulting in longer term relationships and growing revenues.
By the end of the course you will:
I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 20+ year’s of experience with a wider audience at a cost effective price.
Course Published By Robert Da Costa (Average rating- 4.6/5, Total Ratings- 35 )
Short Biography of Instructor:
Rob has 25+ years of commercial business experience from working in blue chip companies to starting, growing and selling his own successful PR, Marketing and Design agency.
In 1991 he started his own marketing agency and over the next 11 years built an award winning business with 25 staff and revenues in excess of £1.5m. He sold the business in 2002 and then retrained to become a coach and mentor. Since forming Da Costa Coaching in 2007 he has been helping owner-managed businesses to start and grow their business in a profitable and sustainable way.
His coaching style is business and results focused, empathetic yet challenging. He is totally passionate about facilitating clients to get the fast positive results and is excited to launch a series of online coaching workshops. Having spent 10 years helping 100s of businesses, he now wants to share his knowledge and experience with a wider audience via his online business courses